Terms & Conditions for uu99

1 Introduction

These Terms & Conditions ("Terms") govern the relationship between uu99 ("the Platform", "we", "us", "our") and any individual ("User", "you", "your") who accesses, registers on, or uses the uu99 website and its associated services. uu99 is an online entertainment platform providing sports betting, live casino, slot games, and related services to players in Bangladesh and other permitted jurisdictions.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the agreement between you and uu99. In the event of any conflict between these documents, these Terms shall take precedence unless expressly stated otherwise.

uu99 reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the platform following publication of revised Terms constitutes acceptance of those changes. Users are encouraged to review these Terms periodically. The effective date at the top of this document indicates when the most recent revision was made.

2 Eligibility

To create an account and use uu99 services, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. uu99 operates a strict 21+ policy and does not permit use of the platform by minors under any circumstances.
• You must be accessing the platform from a jurisdiction in which online betting and casino activity is not prohibited under applicable local laws.
• You must be acting on your own behalf and not as an agent, representative, or on behalf of any third party.
• You must not have been previously excluded or suspended from uu99 or any affiliate platform.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You must not be on any self-exclusion register or list that prohibits access to gambling services.

uu99 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending verification completion.

3 Account Registration

Each individual is permitted to hold one (1) account only on the uu99 platform. The creation of duplicate, multiple, or linked accounts by a single individual is strictly prohibited and constitutes grounds for immediate termination of all associated accounts and forfeiture of balances therein.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, address, and a valid contact method. You agree to promptly update your account information if any details change. Providing false, misleading, or incomplete registration information is a material breach of these Terms.

• Username and password selection is the sole responsibility of the user. Passwords must meet the minimum complexity requirements displayed during registration.
• You must not share your account credentials with any third party. uu99 accepts no liability for losses arising from unauthorised access resulting from your failure to keep credentials secure.
• If you suspect that your account has been accessed without your authorisation, you must notify uu99 immediately via the support email: [email protected].
• uu99 reserves the right to verify account details at any time, including upon withdrawal requests, bonus claims, or following unusual activity patterns.

Account verification ("KYC") may require the submission of a government-issued photo identification document, proof of address (such as a utility bill or bank statement issued within the past three months), and proof of the payment method used. uu99 processes all KYC documents in accordance with its Privacy Policy and applicable data protection obligations.

4 Deposits & Withdrawals

All financial transactions on the uu99 platform are conducted in Bangladeshi Taka (৳). uu99 supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific methods may vary from time to time and is subject to change without notice.

• Minimum deposit and withdrawal amounts are displayed in the uu99 cashier at the time of transaction and vary by payment method.
• Deposits are generally credited to your uu99 wallet within minutes of confirmation by the payment provider. uu99 is not responsible for delays caused by third-party payment processors.
• Withdrawal requests are subject to identity verification. uu99 aims to process approved withdrawal requests within 24 hours of verification completion during normal operational hours (Bangladesh Standard Time, UTC+6).
• Withdrawals must be made to the same payment method used for the most recent deposit, subject to method availability. uu99 may request additional verification before processing withdrawals to a new payment method.
• uu99 does not charge fees on standard deposits or withdrawals. However, your payment provider may levy their own transaction charges, for which uu99 accepts no responsibility.
• All withdrawal requests are subject to anti-money laundering checks. uu99 reserves the right to delay or refuse any withdrawal that triggers a compliance review.

Funds deposited into your uu99 account are held for the sole purpose of wagering on the platform. uu99 does not pay interest on account balances. Account funds are not insured financial products and should not be treated as a savings or investment instrument.

5 Bonuses & Promotions

uu99 offers a range of promotional bonuses including, but not limited to, a 200% welcome bonus on a player's first qualifying deposit, reload bonuses, seasonal promotions tied to events such as Eid, Ramadan, Pohela Boishakh, BPL, and IPL, and referral incentives. All bonuses are subject to the specific terms published alongside each offer at the time it is made available.

• Wagering requirements must be met in full before bonus funds or winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier is stated clearly on each promotion page before opt-in.
• Only one welcome bonus is available per eligible player, household, IP address, device, or payment method. Attempting to claim the welcome bonus more than once constitutes bonus abuse.
• uu99 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time, including in cases where technical errors have resulted in incorrect bonus amounts being credited.
• Bonus funds and real money funds are tracked separately in your account. Real money is used first; bonus funds are applied subsequently unless otherwise specified in the promotion terms.
• Games may contribute differently toward wagering requirements. Contribution percentages per game category are detailed on the promotions page and may be updated periodically.
• Any attempt to exploit bonuses through hedging, arbitrage, or other manipulation techniques will result in the cancellation of all related bonuses and may lead to account closure.

6 Betting & Gaming Rules

All bets placed on the uu99 sportsbook and all wagers placed in the casino are final once confirmed by the platform. It is your responsibility to verify all bet details — including stake, selection, and odds — before confirming any wager. uu99 will not reverse confirmed bets except in cases of manifest error by the platform.

• Sportsbook odds are subject to change up to the moment a bet is confirmed. The odds displayed at confirmation are the binding odds for that bet.
• In the event of a sporting event being cancelled, postponed, or abandoned without a result being declared, bets will be settled in accordance with the specific rules published for the relevant sport and market.
• Casino game outcomes are determined by certified random number generators provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. uu99 does not influence game outcomes.
• In the event of a technical failure during an active game round, the round may be voided and the stake returned to the player's account balance. If a result has already been determined at the point of failure, that result stands.
• uu99 reserves the right to void bets placed in error (e.g., at manifestly incorrect odds) or bets placed after an event's outcome is already known ("late bets").
• Maximum payout limits per bet, per day, and per event may apply and are displayed in the cashier and sportsbook rules section.

7 Prohibited Conduct

The following activities are strictly prohibited on the uu99 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of all balances (including pending withdrawals), and may result in referral to relevant law enforcement authorities:

• Fraud and misrepresentation — providing false identity documents, impersonating another person, or otherwise deceiving uu99 staff or systems.
• Money laundering — depositing funds derived from criminal activity, structuring transactions to obscure their origin, or using uu99 as a vehicle for moving illicit funds.
• Multi-accounting — operating more than one uu99 account or assisting another person in circumventing the one-account rule.
• Collusion — coordinating with other players to manipulate game outcomes, share hole cards, or otherwise gain an unfair advantage in multiplayer games.
• Use of automated software — employing bots, scripts, artificial intelligence tools, or any automated system to place bets, interact with games, or access the platform in a non-human manner.
• Exploitation of errors — deliberately exploiting any software bug, pricing error, or system fault. Any gains from such exploitation will be reversed.
• Chargebacks — initiating a chargeback or payment reversal with your bank or payment provider in relation to a completed uu99 deposit without first contacting uu99 support to resolve the dispute.

8 Intellectual Property

All content on the uu99 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and software — is the property of uu99 or its content suppliers and is protected by applicable intellectual property laws. The uu99 name, logo, and all related marks are trademarks of uu99.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the uu99 platform for personal, non-commercial entertainment purposes only. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the platform without the prior written consent of uu99.

9 Privacy & Data

uu99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms. By using the uu99 platform, you consent to the collection and use of your personal data as described in that policy.

All data transmitted between your device and uu99 servers is protected by SSL (Secure Socket Layer) encryption. uu99 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and fraud prevention services strictly as required to deliver uu99 services.

10 Limitation of Liability

To the fullest extent permitted by applicable law, uu99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of or inability to use the platform.

• uu99 does not guarantee uninterrupted, error-free access to the platform. Scheduled maintenance, unexpected outages, and third-party service failures may temporarily affect availability.
• uu99 accepts no liability for losses incurred as a result of reliance on any information, content, or data displayed on the platform, including odds, statistics, or promotional material.
• In jurisdictions that do not allow the exclusion or limitation of certain warranties or liabilities, uu99's liability shall be limited to the maximum extent permitted by law.
• Nothing in these Terms excludes liability for fraud, death, or personal injury caused by uu99's gross negligence.

11 Termination

uu99 reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice where it reasonably believes that a user has breached these Terms, engaged in prohibited conduct, poses a risk to the platform's integrity, or where required to do so by applicable law or regulatory obligation.

You may close your account at any time by contacting uu99 support at [email protected]. Upon closure, any remaining real-money balance will be processed for withdrawal to your registered payment method, subject to verification and provided no outstanding Terms violations exist. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

12 Amendments

uu99 reserves the right to amend these Terms at any time. Where amendments are material, uu99 will endeavour to provide reasonable advance notice via a notice displayed on the platform or by email to registered account holders. Your continued use of the platform after such notice constitutes acceptance of the revised Terms.

It is your responsibility to check this page periodically for changes. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

13 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the operation of uu99. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the uu99 support team. Our team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

uu99 aims to respond to all written enquiries within 24 hours. For urgent account or payment matters, live chat is the fastest resolution channel and is accessible directly from within the uu99 platform after login.